Refund policy

 

If something isn't right with your order, we'll put it right. Every order comes with 30-day returns and our 30-Day Ride Guarantee.

 

30-day returns

Changed your mind? You have 30 days from the day your order arrives to return it.

  • Items must be unused, in the same condition you received them, and in their original packaging.
  • Please include your order number or proof of purchase.
  • Return postage is paid by you, unless the item is faulty or we sent the wrong thing.

To start a return, email contact@yurtfingerboards.com.

 

Refunds

  • When your return arrives, we'll check it and email you to confirm.
  • Approved refunds go back to your original payment method, usually within 10 days. Your bank may take a few extra days to show it.

 

30-Day Ride Guarantee

If a part fails because of a manufacturing defect within 30 days of delivery, we'll replace it free.

Covered: genuine defects, for example:

  • a deck that delaminates (plies separating) or warps
  • a cracked or broken truck baseplate or hanger
  • a stripped thread, or a faulty or misshapen wheel

Not covered:

  • normal wear, such as worn grip, scuffed graphics, or worn wheels and bushings
  • loose screws, lock nuts or trucks that need tightening
  • damage from crashes, heavy impacts, misuse or modifications
  • lost parts

How to claim: email contact@yurtfingerboards.com with your order number and a clear photo or short video of the problem. You won't usually need to send anything back.

How we put it right:

  • UK and Channel Islands: a free replacement part, sent by Royal Mail.
  • EU and USA: a free replacement part sent by standard (untracked) post, or a refund for the cost of that part. We'll choose whichever gets you riding again fastest.

Keep your board tuned. Fingerboards take a lot of impact, so screws and lock nuts naturally work loose. Check and gently tighten them every few sessions with the tool provided. It keeps your board riding well and is the easiest way to avoid problems.

 

Damaged on arrival

If your order arrives damaged, email us within 7 days with photos of the item and packaging. We'll send a replacement or refund, and we'll cover any return postage if we need the item back.

 

Lost in the post

If your order hasn't arrived, please allow 10 working days beyond the estimated delivery time. If it still hasn't turned up, contact us and we'll trace it with Royal Mail, then send a replacement or refund.

This policy does not affect your statutory rights.